Front Office Associate - Luxury Hospitality Community in Bali

Join a vibrant hospitality community in the heart of Kuta Utara, Bali, where your career becomes more than just a job—it’s a journey of growth, collaboration, and excellence. As a Front Office Associate, you’ll be the first point of contact for guests, ensuring their stay is seamless and memorable. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional service.

At Private Advertiser, we pride ourselves on creating unforgettable experiences for our guests. Our luxury hospitality community is known for its warm hospitality, attention to detail, and commitment to excellence. As a Front Office Associate, you’ll play a crucial role in maintaining our high standards and ensuring every guest feels valued.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle check-in and check-out processes efficiently, using our in-house Property Management System (PMS).
• Maintain accurate guest records and manage guest communications.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Resolve guest inquiries and complaints promptly and professionally.
• Assist with front desk operations, including managing reservations and room assignments.
• Perform night audits to ensure financial accuracy and compliance with hotel policies.
• Stay updated on local attractions and provide recommendations to enhance guest satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role, preferably in a luxury or high-end hotel.
• Excellent communication and interpersonal skills to interact with guests and colleagues.
• Strong organizational skills to manage multiple tasks and deadlines.
• Familiarity with hotel PMS software, such as Opera, Cezanne, or similar systems.
• Ability to work well under pressure and in a fast-paced environment.
• Proficiency in English, both written and spoken, is a must.
• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field is preferred.
• Certification in hospitality management or customer service is a plus.

🛠️ Keahlian

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