IT Support Specialist (Bali - Remote/Hybrid Options)

Join LEA Group of Companies, a dynamic and innovative leader in the Information & Communication Technology sector, as our next IT Support Specialist in beautiful Bali! We're seeking a tech-savvy professional to provide exceptional IT support to our growing team and ensure our systems run smoothly. This role offers a unique opportunity to work in a vibrant, remote/hybrid environment, combining cutting-edge technology with a relaxed island lifestyle.

As an IT Support Specialist at LEA Group, you'll be the go-to expert for all things tech. You'll troubleshoot hardware and software issues, provide user training, and ensure our IT infrastructure is secure and up-to-date. With a focus on proactive problem-solving, you'll help our team stay productive and our systems efficient, all while contributing to a positive work culture.

📋 Tanggung Jawab Pekerjaan

• Provide first-level IT support to employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and software applications.
• Ensure the security and integrity of IT systems by implementing and enforcing security policies.
• Monitor and maintain IT infrastructure, including servers, workstations, and networking equipment.
• Provide user training and support, helping employees maximize productivity and efficiency.
• Document and maintain IT procedures, policies, and protocols.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to the IT department.
• Work collaboratively with other IT team members to ensure smooth system operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with a strong background in hardware and software troubleshooting.
• Proven experience with ITIL framework and best practices.
• Familiarity with Windows and Linux operating systems, as well as common IT software and tools such as Active Directory, Microsoft Office, and Zoom.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Flexibility to work in a remote/hybrid environment, with a strong commitment to delivering exceptional service.

🛠️ Keahlian

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