Field Support Specialist - Palangkaraya, Central Kalimantan

Mitracomm Ekasarana is seeking a dedicated Field Support Specialist to join our team in Palangkaraya, Central Kalimantan. In this role, you will provide on-site technical assistance to ensure seamless operation of systems, devices, and services for our valued clients. This is an exciting opportunity to contribute to our growing network in the region while leveraging your technical expertise to resolve complex issues.

As a Field Support Specialist at Mitracomm Ekasarana, you will be the first point of contact for our clients, offering timely and efficient solutions to their technical problems. You will work closely with our team to ensure that all systems are running smoothly and that our clients' needs are met. This role offers a chance to grow your technical skills and gain valuable experience in a dynamic and supportive environment.

We are looking for a proactive and detail-oriented professional with a strong background in technical support. If you are passionate about technology and enjoy working in a fast-paced environment, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to ensure the seamless operation of systems, devices, and services for our clients.
• Diagnose and resolve technical issues promptly and efficiently.
• Install, configure, and maintain network equipment and software.
• Collaborate with the technical team to ensure the smooth functioning of all systems.
• Document all technical issues and solutions for future reference.
• Train clients on the proper use and maintenance of their systems.
• Monitor system performance and proactively identify potential issues.
• Ensure compliance with all relevant technical standards and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support or a similar role.
• Proven experience with network equipment and software, including Cisco, Juniper, and Microsoft.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Familiarity with ITIL or similar service management frameworks.
• Knowledge of security protocols and best practices.
• Ability to travel to client sites as required.

🛠️ Keahlian

Lowongan Terkait